Help Center

Simply add as many items as you wish to your shopping cart while browsing our store.

• Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 
• Follow the instructions by providing us with delivery information and select payment method.
• We will ship your package within 1-3 business days.
  

Our support team is always happy to guide you at any step!

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards & PayPal. 

SHIPPING

FREE SHIPPING

Free Shipping to  Alberta for order over $85 ( before tax) 

$10 Flat Fee for order over $75 ( before tax) across Canada 

$10 Flat Fee for order ( before tax) to USA

Free Shipping are shipped via standard / ground service provided by Canada Post. Tracking numbers will be provided for every order. 

Some items may not be qualify for free shipping due to oversize or overweight. We will indicate the ineligible item(s) in the product descriptions if it is the case.

Shipping General:

• Megazone Online Store currently ships only to Canada, United States and some European countries. 
  
• Main Shipping carriers: Canada Post/ USPS
  
• Shipping Cost will be shown after filling in customer information & selecting shipping method.
  
• Billing address must match the address on the credit card statement in order to process the order. 
  
• Shipping address must be corrected in order to avoid any shipping problem.
• Shipping Insurance is not covered by us. Please email us if you want to add it up to ensure the extra protection. However, Canada Post provide up to $100 shipping insurance at no additional cost in some cases.
  

For CANADA Customers

• All orders are shipped within 1-3 business days of placing an order.
  
• Estimated Delivery Time depending on selected shipping service.
  
• Shipping time might vary depending on location, shipment method and other factors.
• Estimated delivery time according to Canada Post: 
• Local: 2 days, Regional: up to 5 days ,National: up to 9 days   

There will be a special rate for orders shipping to Nunavut, Yukon or the Northwest Territories. Shipping discount offers promoted on megazone.ca or within any promotional platform do not apply for orders being shipped to these areas.  

For USA Customers

• All orders are shipped within 1-3 business days of placing an order.
  
• Estimated Delivery time according to USPS/ Canada Post: 2-8 business days 
• Shipping time might vary depending on location, shipment method and other factors. 
• There will be a special rate for orders shipping to Alaska & Hawaii. Shipping discount offers promoted on megazone.ca or within any promotional platform do not apply for orders being shipped to these areas.     
  

For European Customers

• All orders are shipped within 1-3 business days of placing an order. 
  
• Estimated delivery time according to Canada Post: 6-15 business days
• Shipping time might vary depending on location, shipment method and other factors.
  

**Megazone is not liable for shipping delays, buyers purchase at their own risk. Please allow additional delivery time for customs safety inspections, time varies per country. In addition, some countries do have high risk of long shipping delays due to international customs procedures.

**All US & International orders are subject to local taxes payable upon receipt of order and are the responsibility of the recipient. Import duties, taxes, and charges are not included in the item price or shipping cost.

**Megazone reserves the right to change any condition without notice.

For additional information, please email us at shop@megazone.ca or 

call us at 403-230-0388 during business hours.

We want to ensure that our customer(s) can get the order asap for a better experience with online order(s).

• Customer(s) is/are responsible to fill in the correct shipping address before confirming the order.
• Megazone is not liable for any shipping problems due to the wrong mailing address(s) provided by the customer(s).
• If the parcel(s) end up being returned to us, we offer a refund minus 20% restocking fee & shipping fee. So, it is very important to double check your shipping address(s).

• Shipping cost will be shown after filling in the customer information & selecting the shipping method

• Order(s) consist(s)of pre-order item(s) and in stock items will only be shipped once the entire order is/are ready. If you want to ship the in stock items first, please to put the order(s) separately.

• All prices should be displayed in local currency. 
  
• Default currency is in Canadian dollars (CAD)
• Orders will be processed in CAD

We hope that you absolutely love and enjoy your purchase from Megazone Online!

All sales are final on this website. There are no return / exchange on all orders. Order(s) can only be returned due to damage caused by transit or the mistake is made by us.

Qualifying item(s) of your order can be returned within 7 days of receiving. Please email us to begin the process. 

• Returns sent without our prior approval will not be accepted and may not be refunded. 
• The customer is responsible for all shipping costs unless the mistake is caused by us.
• If you received a damaged item(s), please provide a photo of the item(s) within 24 hours of receiving. We can report it to the post office/ or courier.

We ship item(s) soon after receiving order. If you need to change your order, please email us as soon as possible:

• Use email address shop@megazone.ca
  
• Write the subject as 'Order Change'.
  
• Include your order number.
  
• Include the desired changes.
  

* We can only make alterations if the original order hasn't been sent out. We will try our best to accommodate the request!

^{Curbside Pickup instruction :}

1. Place your order online and select " Pick up" under delivery method.

2. Once your order is ready for pick up, we'll send you an email confirmation. Please bring your email confirmation and proof of identity to pick up your order.  

3. When you arrive, call the store (403-230-0388 ) and let us know that you’re here. Please provide your name and order number to the associate for further pick up instructions.

4. An associate will bring your order out to you and ask for valid ID. Done!!

^{We have paperless policy in our online store.} 

• Going paperless helps to reduce CO2 ( carbon dioxide) emissions.
• We will only send digital invoice to our customer(s).  
• Paper invoice(s) will only be provided upon request.